| 7:00 am-9:00 am |
|
Shuttle Transfers from Anchorage Lodgings to Dena’ina Center |
| 8:00 am-5:00 pm |
|
Registration Sponsored by Kenai Peninsula Tourism Marketing Council |
| 8:00 am-9:00 am |
|
Continental Breakfast
Sponsored by Denali Park Resorts |
| 8:00 am-9:00 am |
|
Blades & Roots Appreciation Breakfast (Invite Only) |
| 9:00 am-10:15 am |
|
General Session C |
| |
|
Speaker: Don Krohn – FNBA – High Points & Scams |
| 9:00 am-10:15 am |
|
General Session D |
| |
|
Speaker: Dennis Snow – Customer Service -Delivering World Class Customer Service |
| 10:15 am-10:45 am |
|
Refreshment Break in the Trade Show |
| 10:45 am-12:00 pm |
|
Speed Dating |
| 12:15 pm-1:30 pm |
|
Buffet Lunch & Trade Show Networking Co-Sponsored by GCI |
| 1:45 pm-3:15 pm |
|
Concurrent Workshops Group B 5 Sessions |
| |
|
B1: Speaker: Pam Dobbeck
- Tips for Effective Direct Mail on A Budget - Direct mail, when done well, can be a powerful tool for small business marketers. This session will include tips on how to create direct mail that brings in results on a limited budget |
| |
|
Sponsored by The McDowell Group |
| |
|
B2: Speaker: International Contractors – GSE & UK
Strong Euro=Strong Opportunities in the European Market – The strong Euro and Pound have fueled increased visitation to Alaska from Europe. Hear directly from ATIA’s UK & German representatives about market trends and how to attract European visitors |
| |
|
Sponsored by Heritage Coffee |
| |
|
B3: Speaker: International Contractors – Australia & Japan
Market Reviews – Growing numbers of international visitors are coming to Alaska. Discover market trends and learn how you can attract visitors from Australia and Japan directly from ATIA’s Representatives. |
| |
|
Sponsored by Fountainhead Hotels |
| |
|
B4: Speaker: Cella Baker – Customer Loyalty - This program will show you how to read your customers and sell from their perspective. Participants learn how to uncover hidden client needs, apply quality service, and reinforce client loyalty. You will learn the ten fundamentals to building and maintaining client loyalty in today’s world, including how to turn Oops into Opportunity. |
| |
|
Sponsored by Westmark Hotels |
| |
|
B5: Speaker: Dennis Snow – Customer Service - Leading a Culture of Service Excellence |
| |
|
Sponsored by Alaska Wildlife Conservation Center |
| 3:15 pm-3:45 pm |
|
Refreshment Break in the Trade Show |
| 3:45 pm-5:15 pm |
|
Concurrent Workshops Group C: 5 Sessions |
| |
|
C1: Speaker: Mike Miller– Wood Bison Reintroduction – What Visitors Should Know |
| |
|
Sponsored by Alaska Wildland Adventures |
| |
|
C2: Speaker: Linda Anderson
– Grass Roots Lobbying |
| |
|
Sponsored by Anderson Group LLC |
| |
|
C3: Speaker: Paul Anderson – NPS
Update - Paul Anderson, Denali National Park & Preserve Superintendent will provide updates and answer questions on the South Denali Facilities development project as well as the Park Road Vehicle Management Plan and Environmental Impact Statement which is currently in preparation. |
| |
|
C4: Speaker: Drew Holderbein – Team Building -
Team building activities which can be done in a short amount of time. Participation is required! |
| |
|
Sponsored by: U of A Museum of the North |
| |
|
C5: Speaker: Don Krohn – FNBA – Computer Safety |
| 5:30 pm-10:00 pm |
|
Community Night |
| 10:00 pm |
|
Lodging Shuttle Transfers |
| |
|
|
