SPEAKERS
Dennis Snow
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including Exxon, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Wachovia, Blockbuster Video, BMW Financial Services, Florida State University and Johns Hopkins Hospital. His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence.
Drew Holderbein
Biography forthcoming
Don Krohn
Don Krohn is one of Alaska’s experts on fraud prevention. His 30-year career in law enforcement began in the Air Force. He served with U.S. Customs for 9 years before moving on to the Anchorage Police Department. As a detective with APD, Don worked the major crimes unit and specialized in white-collar crimes. His experience with white-collar criminals is what has given him the edge in his position at First National Bank Alaska.
As the Security Officer for First National Bank Alaska for the past 5 years, Don has developed and implemented programs that have resulted in an 80% reduction in successful criminal attacks against the bank and its customers.
Josh Perlstein
As a recognized thought leader and innovator in the Internet marketing space since 1996, Josh has helped the world's most trusted brands from companies such as P&G, Disney, IBM, Pfizer, Nestle' and ConAgra Foods find customers online and build long-term, valuable, profitable relationships through innovative Internet channels.
Josh is a regular contributor to industry-leading publications as Ad Age, Chief Marketer, DM News, Target Marketing, Catalog Success, MediaPost, iMedia Connection, WSJ, Direct and Multichannel Merchant and has presented with passion at events such as National Center for Database Marketing, The DMA Annual, OMMA, Email Evolution Conference, Interactive Advertising Bureau's Leadership Summits, ad:tech, e-Tail Conference and multiple travel and CPG industry-specific events.
Camille Ferguson
Camille Ferguson has 21 professional years experience in the tourism industry and currently is the Economic Development Director for Sitka Tribal Enterprise for the Sitka Tribe of Alaska. She is a certified Alaska Host customer service trainer and tourism development consultant for small communities in Alaska helping with cultural awareness.
Camille has been employed with the Sitka Tribe of Alaska since 1997, developing and expanding Sitka Tribal Tours cultural tourism programs and the Community House Convention Facility. She contributed to the establishment of the Community Ride Public Transit System, the Tribe’s Travel Department, Bingo & Wild Game Pull Tab Parlor, and the Made in Sitka Artist Gift Shop.
Her public involvement include 6 years on Sitka Convention & Visitors Bureau (serving 5 years as President), Sitka Native Education Board (3 years as President), 2 years with Sitka Chamber of Commerce Board, 3 years Sitka Public Transit System (Co-chair) and 2 years on Sitka’s Heritage and Cultural Tourism Conference Board(Founder). Camille has been serving as President and the Alaska representative of the American Indian/ Alaska Native Tourism Association for four years.
She was born and raised in Sitka and is from the Kiksadi Clay House. Her long-time commitment to tourism, family, friends and community keep her involved in many projects.
Pam Dobbeck
Pam is a marketing strategist with 17 years experience working on the ATIA program as a consultant to Bradley/Reid and Associates. Her responsibility is to apply research and response data to guide development of direct and online marketing strategies that keep the ATIA program relevant, compelling and efficient at delivering the marketing goals of ATIA.
Pam’s background includes 20 years as a specialist in the area of direct marketing. Before starting her own consulting business, she spent time as the Director of Online Marketing at FPG (now Getty Images) and 12 years at Herring/Newman where she was Media Director and Director of Online and Relationship/Direct Marketing. In addition to her work with Bradley/Reid and Associates, her accounts have included: Westin Hotels, Holiday Inn, Preview Travel (now Travelocity), Australian Tourism Marketing Council, American Express Sky Guide, Gap, Nike, Apple Computer, Sun Microsystems, Hewlett Packard, Airborne Express, Microsoft, Seattle Opera, Pacific Northwest Ballet and Pyramid Breweries.
