Occasionally, on sites with a lot of files or exceptionally large files you may see a script error. Your browser has predefined timers that monitor scripts, and when a script takes longer to complete than the given timer allows, it decides that it must be unresponsive and gives the error you’re seeing. Firefox, Chrome, Safari, Opera and IE all have this set differently and use differing messages, too.

These script error messages usually give you the option to cancel (kill, terminate, etc.) or continue. You should continue, even if you see this message multiple times. This will allow the scripts to keep running.

If after multiple attempts you still encounter this problem, please submit a support ticket.

If you see this message, then one or more of your files or folders was named with illegal characters. When naming items in your site, do not use spaces or other characters such as: ! # $ % & ‘ @ ^ ` ~ + , ; = ) ( .     To see exactly what was skipped during your backup, refer to the README.txt document that appears in your backup file.

If your restored items are inactive, they do not appear on the front end of your website and seem to be missing. This occurs because of the item’s detail settings, specifically the release date and the expiration date. If the release date is set to some future date or if the expiration date is in the past, the item will be inactive.

Note:
This problem only occurs if you have opened CSV file(s) from your backup using Microsoft Excel and saved the file(s) before importing into Business Catalyst to restore data.

Reason:
In Excel, the column where you enter an expiration date of 1/1/9999 (to avoid an item from expiring), is automatically truncated and re-formatted to 01-Jan-99. When you import the web app items into the system, the data is reset to the year 1999.

Solution:
Highlight the expiration column in Excel and set its type to text. Type in 01-Jan-9999, copy the cell, paste the date into the other cells and re-import it. Now, all of the Web App items will not expire until 01-Jan-3000. This resolves the missing items issue. This setting ensures that you’ll have no inactive items upon adding or updating data with Excel.

In the current version of Adobe’s Open Platform, all file processing must occur within the browser. This means the size of your site and your computer’s processor speed will impact the speed of your backups, and your Internet connection speed will limit how quickly your backup is uploaded to your website. Here a few tips to follow if you are experiencing slow backups:

• Close all the other tabs in your browser so your backup is running in the only open tab. If you need to browse the web during your backup, try using another browser if you have access to one. For example, if you’re running your backup in Firefox, then you can continue browsing using Safari.
• Close all open applications if you’re not using them. This will free up resources that will help your backup run faster.
• One good technique is to run your backups at night when you’re not using your computer. Be sure and set your computer to not go to sleep so that your backup can continue when you are not present. You do not need to be present for your backup to run through to completion. When your backup is complete, you will see a message indicating its completion.
• Instead of backing up your entire site, try backing up your site using the ’from’ and ’to’ dates. For example, backup the first year of data from your website, then make backups of each year until your current year. Then, backup your site from the date of your last backup. This will speed up your backups and require less storage space.
• Try doing separate backups for each of the items. For example, backup just your files. Then backup CRM, and so on.

In the current version of Adobe’s Open Platform, all file processing must occur within the browser. This means the size of your site and your computer’s processor speed will impact the speed of your backups. If a process is not completed within given parameters, our app will attempt the process again by restarting it. In many cases, the process can finish, but sometimes it will restart again.

If your backup seems to restart for several cycles, log out of the admin console, then log back in and begin a new backup.

Also be sure to see “My backup is slow” in this troubleshooting panel for tips on speeding up your backups, which can help reduce process restarts.

Business Catalyst has a 250MB limit for uploads. If your backup exceeds that limit your backup cannot be uploaded. Instead, you will be presented with an option to download your backup to your local drive.

Please note: you will not see the download option if you are using Safari. This is due to limitations with that particular browser. If you use another browser (Firefox, Chrome, IE) you will be able to download your backup.

The exact unauthorized message may vary between browsers, but the result is the same: you are unable to access our app. To solve this, you must change your preferences to not block cookies from third parties.