Qualifications
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Proactively problem solve quickly and implement solutions
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Working knowledge of computers including Word, Excel, and an iPad-based POS system
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Ability to communicate clearly, both verbal/written
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Retain and accurately pass on information to employees and customers
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High School Degree or equivalent required
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If degree not completed, a minimum 3.0 GPA is required
Responsibilities
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Hours: up to 40 hrs/week depending on visitation
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Duties include; providing exceptional customer service to visitors, achieve sales and membership goals, proactively stock store shelves, use POS system, practice responsible/approved cash handling techniques, reconcile cash drawers daily, prepare products for sale, and be a positive representative of Alaska Geographic and its Partners
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The Sales Rep reports to the Retail Operations Manager and will work closely with NPS Staff
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Achieve or surpass branch gross sales and membership recruitment goals as specified by Alaska Geographic by actively engaging with customers with every sale
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Build and maintain a positive working relationship with key Alaska Geographic Partners (National Park Service, Forest Service, Fish and Wildlife Service, and Bureau of Land Management)
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Partners are considered our customers and should be treated with the utmost professionalism
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Provide exceptional customer service both internally (other AK Geo staff) and externally (Partners and Visitor Center customers)
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Monitor product inventory including sales product, membership premiums and all marketing collateral including signage, stays within acceptable levels, inventory received/transferred paperwork is documented, low-profit products are marked for discount as appropriate, sales are processed correctly in POS systems, membership registrations are properly uploaded and products/membership materials are merchandised to make the most out of the sales floor space available
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Follow cash handling and processing procedures including daily deposits and proper change fund management
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Maintain professional, customer-oriented, and communication with Partner staff; answering questions or escalating concerns to the Retail Operations Manager as appropriate
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Participate in inventory counting, following accounting best practices at the end of the season
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Alaska Geographic employees must follow HR policies, guidelines, and procedures as stated in the Employee Manual and Retail Training Manual
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Other duties as assigned
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Multitask and prioritize multiple initiatives
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Ability to lift boxes weighing up to 15 pounds to a shelf height of 5 feet
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You may be asked by Corporate Managers to perform other instructions and duties
Benefits
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Pay Starting $14/hour