Housekeeping and Serving Supervisor
Website Camp Denali
Camp Denali is a family-owned and operated wilderness lodge.
The Housekeeping and Serving Supervisor is a working supervisor who oversees and implements housekeeping of all public buildings and guest accommodations at Camp Denali. This position serves as the direct supervisor for approximately four housekeepers/servers, and acts as the day-to-day supervisor for other staff who have housekeeping/serving shifts as their secondary role. Beyond ensuring that each member of the team is working to high standards, this supervisor must provide effective and positive leadership that helps this team understand how their work is directly connected to Camp Denali's mission.
With respect to housekeeping, this position oversees laundry, manages the cleaning and timely turnover of guest cabins, maintains spotless public spaces, provides appropriate support and supplies for cleaning staff spaces, and takes on seasonal housekeeping projects. In the meal service realm, they are responsible for training breakfast and dinner servers, monitoring progress, and troubleshooting issues that arise throughout the season. While collaboration across departments is the norm, there is a particularly strong connection between this position and the food service department.
Position Description The Housekeeping and Serving Supervisor is a working supervisor who oversees and implements housekeeping of all public buildings and guest cabins at Camp Denali. The Housekeeping & Serving Department consists of approximately four core staff members and is supplemented by other staff who have housekeeping/serving as their secondary role. The Housekeeping and Serving Supervisor is responsible for training and supervising all staff in housekeeping roles and conducts mid-season and end-of-season evaluations for their core team members. In their Housekeeping Supervisor capacity, they oversee laundry, manage the cleaning and timely turnover of guest cabins, maintain spotless public spaces, provide appropriate support and supplies for cleaning staff spaces, and take on seasonal housekeeping projects. As Serving Supervisor, they are responsible for training breakfast and dinner servers, monitoring progress, and troubleshooting issues that arise throughout the season. This position assists management with pre-season cleaning and in-season oversight of staff housing and associated supplies. The Supervisor assists with other duties as determined by their skills and company needs. Summer workweeks are 50+ hours.
Compensation Salary is $4,300 – $4,800/month, commensurate with training and experience. Health Savings Account (HSA) is offered. Health insurance premiums are currently paid 100% by the company; coverage continues through the off-season so long as this manager intends to return the following season. A retirement savings option is provided beginning in the third year of employment via a SIMPLE IRA; the employer provides an annually revised contribution of up to 3%, which may be dependent on employee participation. There are no charges for room or board during the summer season. Summer guest gratuities are pooled and divided equally among all staff, amounting to approximately $500/person/month. This position is eligible for the seasonal travel stipend, paid upon completion of a full contracted season to help defray the cost of travel. Off-season work is paid monthly at an hourly rate of at least $20.00.
- Train, coach, supervise, and evaluate team of core Housekeepers/Servers.
- Train and provide day-to-day supervision for all staff assigned to housekeeping/serving shifts as a secondary role. Maintain open lines of communications with those staff members’ primary supervisors about their work performance.
- Update and maintain current position descriptions for each housekeeping/serving role, as well as on-the-job resources, like checklists and printed materials.
- Be committed to acquiring expert knowledge of Camp Denali’s cleaning supplies—proper preparation, application, safety guidelines, etc.
- Monitor inventory of cleaning supplies in-season, and submit timely order requests to management, as needed.
- Bear ultimate responsibility for maintaining clean, sanitary, well-organized, and aesthetically pleasing public buildings, guest cabins, and laundry.
- Maintain and clean housekeeping tools and supplies and ensure that housekeeping equipment is well-cared for and properly used.
- Strive to create a workplace that is safe, efficient, and fun.
- Promote staff morale by providing effective and positive leadership that helps this team understand how their work as Housekeepers/Servers directly connects to Camp Denali’s mission.
- Participate in weekly supervisory staff meetings and work 2-3 standard housekeeping shifts each week.
Knowledge, Skills & Abilities High school diploma or equivalent, and at least two years of work experience in hospitality or a related field. Housekeeping and serving experience strongly preferred. Current Training for Alcohol Professionals (TAP) certification or ability to obtain it prior to the start of the season. Previous supervisory/leadership experience is valuable. Must be able to effectively communicate verbally and in writing. To be successful in this role, one must be solution-oriented, and lead others from a place of optimism and adaptability. Sewing ability, an artistic eye, and good design sense are valuable assets in this job. The position also requires good time management, accurate and timely record keeping, attention to follow-through and job completion, and physical stamina. Must have a working knowledge of word processing applications such as Microsoft Word or Google Docs and Microsoft Excel or Google Sheets.
Other Requirements We ask for a three-season commitment for this role. It is imperative that all staff bring a genuine desire to live and work in a remote, self-sufficient, small community setting. Working at Camp Denali requires a willingness to pitch in, sometimes outside of posted work hours. All staff are required to be “up-to-date” with COVID-19 vaccinations.
Working Conditions & Physical Demands Be willing and able to work seven days per week through “Orientation Week” when we are training staff and getting ready for our first guests of the season to arrive. There is a similar push at the end of the season, as we are closing things down at the end of the season. This position requires long days of physically demanding manual labor. It involves exposure to cleaning compounds (we strive to use as many environmentally friendly cleaning products as possible), daily foot and vehicle travel on uneven and sometimes steep terrain, indoor and outdoor walking of up to five miles each day, climbing ladders to access storage areas, lifting/carrying awkward loads up to 50 pounds, and repeated bending. Regular, professional communication with fellow staff both in person and via radio is an integral part of the job. Working split shifts with early morning and late evening hours will be necessary for supervision of servers and housekeepers, and in weekly housekeeping shifts.
To apply for this job please visit campdenalijobs.com.