Office Manager

  • Denali National Park, AK
  • Listing Opening Date: September 21, 2022
  • Listing Closing Date: October 31, 2022

Website Camp Denali

Camp Denali is a family-owned and operated wilderness lodge.

Job Excerpt:

The Office Manager is one of five year-round staff at Camp Denali, making this position an integral part of our core leadership team. The Office Manager works in tandem with the Sales & Marketing Manager to ensure smooth coverage of all office duties, which largely centers on reservations work. The Office Manager is often the first and the primary point of contact for prospective guests in the lead-up to their stay at Camp Denali. To thrive in this position, one must bring genuine enthusiasm for the Camp Denali experience and be excited to spend the workday answering questions, setting expectations, giving travel advice, and collecting and documenting accurate information to be shared across multiple departments. It is essential that applicants enjoy talking to people on the phone and can manage a high volume of emails--independently crafting polished, professional written correspondence. This position includes a variety of other administrative duties and project-based work.

Winter work is based at the Camp Denali office, located at Mile 229.3 Parks Hwy, Denali National Park, AK. In-season, the Office Manager has typically lived and worked at Camp Denali, located at Mile 89 of the Park Road, Denali National Park.* Room and professionally prepared meals are provided at no cost, if living at Camp Denali.

*If applicants prefer to be based at the Park Entrance year-round, that is a possibility Management may be able to accommodate for the right candidate; please be sure to specify that preference in your cover letter, if applicable.

 

Position Description The Office Manager is one of five year-round staff at Camp Denali, making this position an integral part of our core leadership team. Our collective work centers on fulfilling Camp Denali’s mission of “providing active learning experiences and fostering stewardship of the natural world through a tradition of excellence, community, and place.” The Office Manager works in tandem with the Sales & Marketing Manager to ensure smooth coverage of all office duties. This includes communicating with individuals and travel agents to make the most suitable arrangements for stays at Camp Denali and Parkside Guest House. Daily responsibilities include answering phones and emails, monitoring and processing payments, processing mail, responding to information requests, and updating the reservations system as necessary. The Office Manager also oversees the office inventory in both the winter and summer locations, ordering and restocking as necessary. Additional duties are determined by Manager’s skills and company needs. Winter hours comprise a 35-hour workweek; summer workweeks are 50+ hours.

Work Location Winter work is based from the Camp Denali office, located at Mile 229.1 Parks Hwy, Denali National Park, AK. In-season, the Office Manager has typically lived and worked at Camp Denali, located at Mile 89 of the Park Road, Denali National Park. Room and professionally prepared meals are provided at no cost, if living at Camp Denali. If applicants prefer to be based at the Park Entrance year-round, that is a possibility Management may be able to accommodate for the right candidate; please be sure to specify that preference in your cover letter, if applicable.

Compensation Salary is $4,500 – $5,200/month, commensurate with training and experience. PTO is provided for year-round employees; annual accrual of PTO begins on May 1—first year employees are eligible for up to six weeks (pro-rated based on start date), second year employees receive seven weeks, and employees in their third year or beyond receive eight weeks. Scheduled PTO may only be used during the off-season (excludes emergency situations). A high-deductible group health insurance plan, which can be paired with an employee-funded Health Savings Account (HSA) is offered. Health insurance premiums are currently paid 100% by the company. A retirement savings option is provided beginning in the third year of employment via a SIMPLE IRA; the employer provides an annually revised contribution of up to 3%. Summer guest gratuities are pooled and divided equally among all staff, amounting to approximately $500/person/month.

Major Functions

  • Represent Camp Denali and Parkside Guest House to prospective guests
  • Answer telephones and email inquiries
  • Enter reservations in database and maintain reservation books
  • Receipt and monitor payments
  • Office reception activities
  • Dispatch responsibilities
  • Mail-handling
  • Maintain and acquire inventory of office supplies and printed materials
  • Bookkeeping assistance to the President
  • Lead research and implementation of projects, as needed, such as selecting a third-party IT service provider and launching payments by credit card
  • Take an active role in supporting day-to-day IT functions and troubleshooting issues before outsourcing
  • Perform regular back-ups and updates to the company server
  • Understand and support Camp Denali’s mission

Knowledge, Skills, & Abilities Demonstrated ability to be successful in an office work environment, preferably with at least two-years’ experience in a customer/guest/client-facing role with significant administrative duties. Confident in crafting polished email communications, and many of them. Reservations come in by phone–to thrive in this role, one must enjoy connecting with people by phone and helping guests plan their visits. The Office Manager must be diligent about communicating, tracking, and disseminating information accurately. Excellent customer service at Camp Denali does not mean the customer is always right, but it does mean that we navigate all difficult conversations and situations with empathy and poise–those are soft-skills we consider requirements for this position. Strong computer skills required, experience in a Mac environment preferred. Proficient in Microsoft Office products, Google Drive, and database functionality, we use FileMaker Pro. Strong team player who can work in a self-directed manner. Professional attitude, language, and approach to tasks and people.

Other Requirements It is imperative that all staff bring a genuine desire to live and work in a remote, self-sufficient, small community setting. We ask for a three-season commitment for this role. Working at Camp Denali requires a willingness to pitch in, sometimes outside of posted work hours. All staff are required to be “up-to-date” with COVID-19 vaccinations.

Working Conditions & Physical Demands Be willing and able to work seven days per week through “Orientation Week” when we are training staff and getting ready for our first guests of the season to arrive. There is a similar push at the end of the season, as we are closing things down in mid-September. This role is primarily office-based, which comes with long periods sitting at a desk. Extensive time talking on the phone. Additional physical demands may be associated with the summer season, depending on supplementary role(s). Working at a fly-in lodge, means we all participate in hauling cargo; everyone should be able to lift and carry 50 pounds. Walking is our primary mode of transportation at Camp Denali.

Job Contact Name: Megan Meyer

To apply for this job please visit campdenalijobs.com.

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