Customer Service Representative

  • Anchorage
  • Listing Opening Date: January 28, 2022
  • Listing Closing Date: August 31, 2022

Great Alaskan Holidays, Inc.

Job Excerpt:

Essential Duties and Responsibilities:

Responsible to check out motor homes to rental clients. Includes such tasks as preparation of rental agreements and associated paperwork.
Responsible to check in motor homes for returning clients and complete return rental agreements and return checklists.
Responsible to complete Exhibit A documents on motor homes (final review prior to customer pickup).
Responsible to drive company motor homes, positioning them for cleaning, repair, or rental as needed.
Responsible to assist clients with concerns and/or complaints.
Responsible to maintain organization of the luggage storeroom.
Responsible to assist in opening and closing of business for rental season. Includes such tasks as inventory and preparation of vehicles for rental, storage, and/or sale.
Responsible to assist in maintaining the neatness and safety of work area.
As needed, responsible to assist the Production Line Team in preparing motor homes for rental.
Responsible to maintain rental item inventory, cleanliness, and readiness for rental.
All other duties as assigned.

Initial Wage Range: $15.00 to $19.00 per hour

Working Conditions: Seasonal employment from May 1st through October 7th, 2022. Five days a week including weekends with 1/2 hour lunch. 35 to 40 hours per week.

Supervisor: Customer Service Manager

Organizational Unit: Customer Service Department

Essential Duties and Responsibilities:

Responsible to check out motor homes to rental clients. Includes such tasks as preparation of rental agreements and associated paperwork.
Responsible to check in motor homes for returning clients and complete return rental agreements and return checklists.
Responsible to complete Exhibit A documents on motor homes (final review prior to customer pickup).
Responsible to drive company motor homes, positioning them for cleaning, repair, or rental as needed.
Responsible to assist clients with concerns and/or complaints.
Responsible to maintain organization of the luggage storeroom.
Responsible to assist in opening and closing of business for rental season. Includes such tasks as inventory and preparation of vehicles for rental, storage, and/or sale.
Responsible to assist in maintaining the neatness and safety of work area.
As needed, responsible to assist the Production Line Team in preparing motor homes for rental.
Responsible to maintain rental item inventory, cleanliness, and readiness for rental.
All other duties as assigned.

Knowledge, Skills, and Abilities:

Must have a current Alaska driver’s license, an excellent driving record, and maintain same during employment. Current copy of driving record is required prior to beginning employment. Insurance requirements do not allow the hiring of applicants that have been convicted of reckless driving or driving while intoxicated. Insurance requires that drivers of company van be at least 25 years of age.
Must be able to lift loaded suitcases (lifting in and out of pick up vehicle, office, and luggage storage. Approximately 70 pounds.
Must be able to deal with clients and assist in resolving customer complaints.
Must be able to pay consistent attention to detail. Extremely high level of accuracy required in connection with client records, files, and contracts.
Must be self-motivated in looking for, finding, and completing tasks that contribute to the operation of the business.
Must punch in and out for the workday and in and out for your lunch break.
Must be able to work through October 7th, including weekends and holidays.
Must have consistent and reliable work attendance.
Must be to work on time.
Must have basic math and cash handling skills.

Job Submission Instructions: https://www.greatalaskanholidays.com/job-openings/seasonal-employment/customer-service-representative/
Job Contact Name: Mary Eldridge
Job Contact Phone: +1 907-677-4509

To apply for this job email your details to meldridge@rvak.com

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