Denali Park Adventures Tour Rep

  • Denali National Park
  • Listing Opening Date: June 11, 2022
  • Listing Closing Date: July 31, 2022

Website Denali Park Adventures

Tour Representatives provide guests with the first impression of Denali Jeep and Denali Park Adventures whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

Key Responsibilities and Accountabilities:

  • Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
  • Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
  • Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
  • Be knowledgeable of all tours offered by Denali Park Adventures to assist customer reservations and properly answer all customer inquiries.
  • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
  • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
  • Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
  • Review reservations and tour manifests for accuracy.
  • Work as a team with other Tour Representatives.
    Assist with facility upkeep and maintenance including cleaning and organizing.
  • You may be required to help transport guests to the tour launch location.  This means being able to engage with people outside of the office setting.
  • The workday starts at 6:45am and goes to 9:30pm or later during peak season.
  • In order to stay current on the actual tour experience, routine participation on Denali Park Adventures’ tours is required.

Required Qualifications:

  • High school degree or equivalent and at least 18 years of age.
  • Position uses company vehicles, so clean driving history and motor vehicle record is needed.
  • Strong customer service orientation.
  • Ability to establish warm and friendly relationships with guests.
  • Strong oral and written communication skills.
  • Proficient computer skills and previous cash register/POS experience.
  • Always maintain professional appearance and represent the company in a positive way.
  • The ability to work well under stress and adapt quickly to changes.
  • Must be able to stand for 6 to 8 hours a day in all weather conditions.
  • Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)

Job Submission Instructions: Please fill out an application through the link or email work@experiencedenali.com with any questions or to send a resume.

To apply for this job please visit apply.coolworks.com.

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