Guest Service Representative

Premier Alaska Tours

Job Excerpt:

The role of the Anchorage Guest Service Representative (GSR) is to provide assistance with the departures and arrivals of guests at the Anchorage International Airport and Anchorage hotel properties. Anchorage GSR's are the greeters, problem-solvers, and guest assistance providers, facilitating a seamless cruise or cruisetour experience for guests while in Anchorage. GSR's also assist Luggage Truck and Transfer Drivers in the loading and unloading of luggage from trucks and motorcoaches.

Coordinate guest arrivals and departures at hotel properties and the Anchorage airport

Greet and welcome guests

Provide guests with directions and necessary information

Handle and resolve any guest service issues

Assist guests with their luggage in the airport baggage terminal

Load and unload luggage onto trucks and motorcoaches

Assist in locating and expediting of lost or misplaced luggage

Complete reports for damaged or misplaced luggage

Coordinate with hotel bell staff and other PAT field staff

Provide clear and concise directions to motorcoach drivers

Assist the operations office as needed

Performs other duties as required

Job Contact Name: Michael Thuneman,

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