Guest Service Representative
Premier Alaska Tours
The role of the Anchorage Guest Service Representative (GSR) is to provide assistance with the departures and arrivals of guests at the Anchorage International Airport and Anchorage hotel properties. Anchorage GSR's are the greeters, problem-solvers, and guest assistance providers, facilitating a seamless cruise or cruisetour experience for guests while in Anchorage. GSR's also assist Luggage Truck and Transfer Drivers in the loading and unloading of luggage from trucks and motorcoaches.
Coordinate guest arrivals and departures at hotel properties and the Anchorage airport
Greet and welcome guests
Provide guests with directions and necessary information
Handle and resolve any guest service issues
Assist guests with their luggage in the airport baggage terminal
Load and unload luggage onto trucks and motorcoaches
Assist in locating and expediting of lost or misplaced luggage
Complete reports for damaged or misplaced luggage
Coordinate with hotel bell staff and other PAT field staff
Provide clear and concise directions to motorcoach drivers
Assist the operations office as needed
Performs other duties as required
To apply for this job please visit www.premieralaskajobs.com.