Counter Agent

Job Description


The counter-based guest service position has primary responsibility for assisting with all front counter activities associated with guest departures and arrivals on flights to/from our Fairbanks-based terminal --- secondarily, has responsibility for assisting with freight and ramp activities on an as-required basis.

The guest service coworker is the frontline embodiment of Wright Air’s mission of soulful hospitality, hard work, and genuine care/concern --- it is the relationship that the guest service coworker builds with our guests that ultimately determines our ability to transform our mission into an everyday reality for our guests.

Specific responsibilities include:

Use computer reservation system to check-in departing guests.
Make changes to guest reservations when necessary.
Weigh/tag guest baggage [must be able to lift 50 lbs].
Collect guest payments.
Screen guest luggage for hazmat.
Answer phone and appropriately transfer phone calls.
Respond to phone and walk-in inquiries.
Take phone reservations.
Perform cleaning activities at the terminal.
Escort guests out to aircraft.
Assist with other tasks or activities as required.


An individual who:

genuinely cares about and enjoys serving people;
likes to word hard [not just in concept, but in reality!!!];
thrives on work requiring serious flexibility and multi-tasking;
views favorably the idea of having a physical labor component to their work day;
thinks aviation is cool;
loves living in Interior/Arctic Alaska and is very excited about the opportunity to develop meaningful relationships with the people and communities we serve.


At Wright Air we take pride in working hard to create a work schedule for each coworker that is individualized to meet their unique life-work balance/needs --- both part-time and full-time work schedules are available --- most work takes place between the hours of 4:00 AM and 8:00 PM --- the ability to work on Saturday and/or Sunday is a plus but not a requirement.


Fairbanks-based coworker providing own lodging ---

Competitive starting wage dependent on skills/experience.


"Camp-style" seasonal coworker ---

Competitive starting wage dependent on skills/experience PLUS lodging PLUS $1,000.00 season completion bonus.


Extend soulful hospitality to our guests --- and, enjoy doing it

Work hard --- thus, creating value for our guests

Care [genuinely!!!] about the communities we serve


Fairbanks, AK,

Business Website

Listing Closing Date

02 / 28 / 2023


The next step for interested candidates is to complete an online application at