Position Title: Customer Service Representative

Wage: $21.00 per hour*, based upon $16.00 per hour Base Pay, plus $3.00 per hour Attendance Bonus, plus $2.00 per hour End of Season Bonus

Working Conditions: Five days a week including weekends with ½ hour lunch. 35 – 40 hours per week.

Supervisor: Customer Service Manager

Essential Duties and Responsibilities:

 Responsible to check out motorhomes to rental clients. Includes such tasks as preparation of rental agreement and associated paperwork.
 Responsible to check in motorhomes for returning clients and complete return rental agreement and return checklists
 Responsible to complete Exhibit A documents on motorhomes (final review prior to customer pickup)
 Responsible to drive company motorhomes, positioning them for cleaning, repair or rental as needed
 Responsible to assist clients with concerns and/or complaints.
 Responsible to maintain organization of the luggage storeroom.
 Responsible to assist in opening and closing of business for rental season. Includes such tasks as inventory and preparation of vehicles for rental, storage and/or sale.
 Responsible to assist in maintaining the neatness and safety of work area
 As needed, responsible to assist the Production Line Team in preparing motorhomes for rental.
 Responsible to maintain rental item inventory, cleanliness, and readiness for rental.
 All other duties as assigned.

Knowledge, Skills and Abilities:

 Must have current Alaska driver's license, an excellent driving record and maintain same during employment. Current copy of driving record is required prior to beginning employment. Insurance requirements do not allow the hiring of applicants that have been convicted of reckless driving or driving while intoxicated. Insurance requires that drivers of company van be at least 25 years of age.
 Must be able to lift loaded suitcases - lifting in and out of pick up vehicle, office, and luggage storage. Approximately 70 pounds.
 Must be able to deal with clients and assist in resolving customer complaints.
 Must be able to pay consistent attention to detail. Extremely high level of accuracy required in connection with client records, files, and contracts.
 Must be self-motivated in looking for, finding, and completing tasks that contribute to the operation of the business.
 Must punch in and out for the workday and in and out for your lunch break.
 Must be able to work through October 7th, including weekends and holidays.
 Must have consistent and reliable work attendance.
 Must be to work on time.
 Must have basic math and cash handling skills

* Certain restrictions, qualifications and limitations apply. All bonus program wages are earned as outlined in the current Great Alaskan Holidays, Inc. Employee Policies and Procedures Manual. The wages per hour presented in this document represent the earning potential of this position if these co

Please contact Mary Eldridge (Customer Service Manager) at either (907) 677-4509 or [email protected], or Shannon Brady (Assistant Customer Service Manager) at either (907) 677-4511 or [email protected]. You may contact either of these individuals or stop by in person at 9800 Old Seward Highway to submit an application.