Adventure Ambassador/Inside Sales – Year Round!

The Salmon Berry team works in a family-style environment, in a tight knit office with no doors. This position can sometimes be hectic, but is fun and rewarding. This job requires up-to-date computer skills, adaptability to use a variety of internet-based software, and a hefty amount of customer service and problem solving skills. Successful applicants must be able to work alone, as well as comfortably in a team, with a fluctuating schedule and work load.

Job Location: Anchorage
Application Dates: 2021-04-07 – 2021-04-21
Contact: Candice Kotyk, Candice@salmonberrytours.com
Submission Instructions: Please email resume to candice@salmonberrytours.com.

Job Details

Job Description: Adventure Specialist in Alaska’s Exciting Tourism Industry
This position reports to: Sales Manager
Location: Anchorage Office (main branch)
Pay Grade: DOE, entry level positions start at $16/hour
Job Description: The Salmon Berry team works in a family-style environment, in a tight knit office with no doors. This position can sometimes be hectic, but is fun and rewarding. This job requires up-to-date computer skills, adaptability to use a variety of internet-based software, and a hefty amount of customer service and problem solving skills. Successful applicants must be able to work alone, as well as comfortably in a team, with a fluctuating schedule and work load.

Details:
● Assist guides and guests with necessary tour gear and getting smoothly out the door
● Greet walk-in guests enthusiastically, discover their purpose and offer appropriate products or assistance
● Use reservations software to outline itineraries, complete all related booking steps
● Sort and prioritize emails, answering as quickly and thoroughly as possible
● Complete serious itinerary inquiries using the itinerary software, with a follow up email
● Run your daily task list and complete tasks that are due, marking them electronically
● Answer phone calls on main line cheerfully, including the words “Salmon Berry Tours”
● Discover the caller’s purpose and offer them appropriate products or assistance
● Keep continuous notes throughout the day, as part of your comprehensive communication strategy
● Keep close watch on the online chat function when it is your scheduled time to cover this function
● Perform opening and closing procedures as per instructions
● Keep up on training and current procedures
● Attend company events and be part of the team, while supporting the company values
● Be a positive part of the home base where our guests and our tour guides can feel comfortable and supported

Benefits:
● Paid vacation for full-time, year-round employees
● Paid personal days for full-time, year-round employees
● Supportive work environment with open-door management style
● Company-supported participation in community events
● Volunteer opportunities in the community
● Twice annual training and retreat events
● Monthly team social events
● Travel opportunities within the State of Alaska

Marketing

New Alaska Cooperative Marketing Opportunities are Now Available

There are a variety of options for your business or organization to leverage Alaska’s national marketing campaign to reach highly qualified potential visitors. See what’s available on the Coop Marketing Programs page.

Job Location: Anchorage
Application Dates: 2021-04-07 – 2021-04-21
Contact: Candice Kotyk, Candice@salmonberrytours.com
Submission Instructions: Please email resume to candice@salmonberrytours.com.

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