Manage daily operations of the reservations department including all aspects of the Anchorage call center and 4th Avenue retail storefront to ensure an effective, efficient and sales oriented operation. Manage reservations related to accounting procedures and transfer processes (if any), and provide support to The Alaska Collection (TAC) management, marketing and sales personnel in furthering company-wide objectives. Serve as a “super user” for the central reservations systems and support ongoing system development, as required. Oversee quality control for company-wide reservations.
Great relationships and collaboration with other Pursuit reservations centers is key. This position will also participate in implementing new call center software.