Director of Shore Excursions

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Job Details

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Establish elements of all excursions
• Ensure the safety of guests on tours
• Hire, counsel, and evaluate all staff; mentor and coach supervisors and managers
• Develop and implement training program
• Maintain records and create reports
• Order and maintain supplies and equipment
• Develop new programs and excursions
• Promote excursions and entire site
• Design promotional collateral to include rack cards, videos, ads, web site and media kits
• Establish and cultivate ship and industry relationships
• Monitor industry for best practices in marketing and promotion of destinations and excursions
• Create and maintain budget for maximum profitability
• Long-range strategic and financial planning

REQUIREMENTS
• Excellent communication, leadership and time management skills
• Advanced computer skills including Microsoft Office suite of programs
• Ability to manage and motivate a large staff with varying skill levels
• Ability to train and mentor staff with the focus on development and retention
• Knowledge of appropriate guest etiquette, policies and procedures, and excellent customer service philosophy, practices and techniques
• Five years of Alaska tourism industry experience managing multiple tours and on-board ship experience and at least three years’ experience managing staff
• Bachelor’s degree in business, hospitality, marketing or related field, or equivalent experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
• Able to lift up to 25 pounds, stand, walk 3+ miles daily, be on feet for long periods
• Comfortable traveling by jet, small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather
• Willing to live in a remote, rural community for minimum of 8 months/year
Native Preference under P.L. 93-638

Marketing

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