Sales & Logistics Manager

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Job Details

Summary: This position manages and coordinates the sales of the Excursions Department to ensure revenue and guest satisfaction standards are met. This position oversees the day-to-day sales operations of the Excursions Department. The successful candidate will be a creative, strategic thinker who works with the Director of Excursions and other supervisory staff to identify areas for improvement and who constantly achieves our company goals to ensure revenue and guest satisfaction standards are met. Essential Duties & Responsibilities: • Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination. • Build strong relationships with shipboard shore excursion staff. • Communicates sales information and logistics to shipboard staff and trains staff to assist with these tasks. • Manages onsite excursion sales and logistics. • Builds a strong sales team who works well with other employees and shipboard staff. • Supervises and trains sales staff in effective selling and upselling. • Manages online reservation system. • Oversee communication and compliance of contracted tour providers. • Oversee communication and follow through of charter group sales. • Assist with allocations and proposals to cruise lines. • Conducts site tours for onboard staff and facilitates FAM trips. Requirements: • Minimum 10 years working in tourism industry, preferably in Alaska, with emphasis in guest services and operations. • Experience working with cruise lines required, onboard or shoreside cruise line experience preferred. • Minimum 6 years’ experience managing staff. • Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs. • Excellent Excel skills a must. • Outstanding customer service philosophy and practices. • High school or equivalent education with college degree preferred. Physical Requirements & Work Environment: • Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily • Willing to live in a remote, rural community for minimum of 7 months per year • Comfortable traveling by small plane or ferry to and from a remote setting • Able to walk and drive on gravel roads in inclement weather Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.

Marketing

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