The Anchorage Museum’s mission is to be a museum for people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We welcome diverse perspectives, recognize all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do, and are committed to creating an anti-racist, fully inclusive organization.
For a full job description and to apply, go to www.anchoragemuseum.org/about-us.
The Anchorage Museum is recruiting for an organized and enthusiastic team player to fill the position of Tourism & Group Sales Manager. This position will lead the Museum’s group sales efforts, actively prospect for, solicit, and secure group visits (tour and non-tour groups) as well as coordinate the daily operations of the group sales program. A core focus of this position is the development of sustained group attendance that meets established annual revenue and visitation goals. The incumbent will help lead Museum conversations around cultural tourism and sustainable tourism at the local, regional, and international level, and consider opportunities for engagement in the virtual world, develop innovative ideas, and think about possibilities beyond just the Museum campus.
The position also assists with general Visitor Services operations, special events, membership events, birthday parties, seasonal events, and other bookings, and working cross-departmentally to coordinate special events.
This is a part-time, benefited position, working 32 hours a week, with a salary range of $55k, DOE.
• Identify and pursue strategic opportunities for capturing volume admission sales from targeted constituencies
• Solicit, schedule, and monitor leads for Group Sales for both new and returning group sales contracts
• Develop Group Sales pricing, policy and intake protocols
• Develop and participate in targeted group outreach events and programs
• Coordinate and process all phases of group contracts, book orders, secure deposits and payments for group ticket sales, group tours, and VIP tour reservations
• Establish and maintain relationships with travel, tourism, convention, and meeting partners
• Solicit and market Group Sales to local convention attendees and organizers
• Report on customer relationships, sales forecasts, and new prospects
• Participate in related sales activities, FAM events, programs, sales missions, and tradeshows
• Manage various sales and marketing partnerships
• Coordinate with Visitor Services, Marketing, Restaurant/Catering, Programs and other staff to schedule and confirm Group Sales reservations and tour requirements
• Be familiar with Museum mission, goals, exhibitions, and narratives for talking with the public and with clients
• Assist with coordinating and hosting touring guests, special events, scheduling birthday parties, major rentals, and community-wide event
• Work with and provide input to the Marketing and Design departments to support Group Sales collateral production
• Supervise assigned volunteers and outside vendors
• Excellent customer service practices
• Effective time-management practices
• Possess strong organizational skills
• Strong writing, speaking, and interpersonal skills
• Demonstrated time management skills
• Analytical and report writing skills
• Detail oriented d penchant for action
• Work independently, and with minimal supervision, to meet deadlines and expected deliverables
• Complete tasks with accuracy and timeliness
• Interact with various levels of staff, visitors, members, and volunteers
• Draft appropriate correspondence and other collateral in support of Group Sales and Tourism activities
• Bachelor’s degree in a related discipline, including marketing, communications, museum studies, or hospitality/tourism, an equivalent of experience and education may be substituted
• Two years’ experience with group sales, customer service or tourism experience