Visitor Information Specialist

- Serve as a professional and welcoming representative of the Juneau community and Travel Juneau - Work closely with volunteers and Travel Juneau staff to cover shifts at the CST and Kiosk and provide support to the volunteer team during busy periods - Greet, assist, and direct visitors to attractions according to their available time, budget and interests in a tactful and individualized manner - Stay up to date with changes in partner businesses and local news that might affect visitors – read and be familiar with weekly updates - Provide informational materials judiciously, tailored to a visitor’s specific needs and interests - Record visitor counts and hours - Regularly monitor, stock, and update maps and materials in racks and other information files - Communicate low counts and restock needs to Visitor Services Manager and Visitor Information Coordinator - Deliver restock materials to visitor service centers frequently – sometimes multiple times a day - Monitor appearance of work sites and racks - tidy and organize as needed - Follow opening and closing procedures closely and carefully when on duty - Report any maintenance issues to the Port Office and notify Visitor Services Manager - Learn and utilize Shiftboard, our online scheduling service - Attend all training events, follow procedures outlined in Volunteer Handbook - Perform other duties as assigned by Visitor Services Manager and Visitor Information Coordinator

Job Location: Juneau, Alaska
Application Dates: 2022-01-22 – 2022-03-31
Contact: Alicia Leamer, staff@traveljuneau.com
Submission Instructions: 

Job Details

The Visitor Information Specialist (VIS) works closely with our volunteers to serve as the point of contact for cruise ship passengers and other visitors to the Travel Juneau information centers located at the Marine Park Kiosk and the Cruise Ship Terminal (CST). The VIS represents Juneau as a city and Travel Juneau as an organization. It is their duty to provide the most accurate and up-to-date information possible with an enthusiastic, hospitality-minded attitude. The goal is to encourage repeat visitation and promote Juneau as a year-round destination.

Marketing

New Alaska Cooperative Marketing Opportunities are Now Available

There are a variety of options for your business or organization to leverage Alaska’s national marketing campaign to reach highly qualified potential visitors. See what’s available on the Coop Marketing Programs page.

Job Location: Juneau, Alaska
Application Dates: 2022-01-22 – 2022-03-31
Contact: Alicia Leamer, staff@traveljuneau.com
Submission Instructions: 

Menu