RESPONSIBILITIES
Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
Organize, sort, tallies, tag, and labels guest luggage daily.
Heavy lifting is a core part of the job.
Ensures safe storage, and collects and distributes ticketing of guests' personal items and hand-carry luggage.
Greet guests and provide escort or transportation to rooms and other locations as needed.
Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
Assists with misplaced and damaged luggage.
Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.
Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages.
May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.
REQUIREMENTS
Must pass a pre-employment background check.
Minimum age of 18 years is required to reside in company housing, where available.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills & Abilities:
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.
BENEFITS
Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
Reward for Referral Program
Experience – Of a lifetime!
Rewards & Incentives
Community Service
Employee Activities
Professional Growth

Apply online.