PURPOSE OF POSITION:
To operate a complex and comprehensive computerized reservation system to place reservations, sell tour packages, and answer inquiries. To sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities.

Duties and Responsibilities:
Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination. Makes travel reservations using a computerized reservation system. Collects payment by credit card charge. Obtains and maintains confidentiality of credit card information. Prints and issues tickets and refunds. Prepares conductors manifest and notification of seat assignments.
Provides service to the public by answering inquiries regarding the Railroad’s passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets.
Coordinates station activities to ensure train’s timely departure and follow-up activities in preparation for the next scheduled train.
Responds to Internet and fax inquires and requests for brochures by mailing information to potential customers.
Assists in special promotional mailings and other projects.
Responds to requests for brochures by keying data into the system.
Contributes to team effort by accomplishing related duties as needed.
Prepares conductor’s bag consisting of manifest, cash bank, tickets, etc.

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