Reservation Specialist

Job Description

Job Type: Full-time, year round

Responsibilities include:
- Answer inquiries on the phone, by email and live chat;
- Prepare and send out quotes to direct clients as well as to Tour Operators;
- Confirm reservations
- Obtain payment for reservations over the phone or online
- Answer all booking related questions, including questions concerning insurance;
- Review and update information in in-house reservations database
- Review and update Availability daily
- And other related duties as assigned.

During the busy summer season, the following responsibilities are included as well:
- Assisting the Prep Department with cleaning vehicles when required
- Complete quality check before handing out vehicles
- Welcoming guests to GoNorth and collecting guests’ arrival and departure information
- Explain and hand out vehicles to customers
- Explain rental agreement to customers
- Evaluate returned vehicles
- Notify the RV Technicians if damage has occurred, and repair or maintenance is required for the
- Enter all relevant information into in-house database and other duties as assigned.

Minimum Qualifications:
- High School Diploma
- Excellent English language skills (reading, writing, speaking); German language skills a plus
- Strong computer skills (proficient in MS Office applications)
- Ability to work independently and with highest accuracy within required time frames
- Ability to multi-task
- Good team player

Starting pay: $21.00 - $23.00/hr DOE

• 401(k) matching
• Employee discount
• Paid time off
• Paid sick leave

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person


5011 Spenard Road, Anchorage, AK, 99517

Listing Closing Date

02 / 29 / 2024


Please apply by sending resume and application to [email protected].