PURPOSE OF POSITION:
To operate a complex and comprehensive computerized reservation system to place reservations, sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities. To operate and maintain the inventory of the Gift Shop at the Fairbanks Depot.

Duties and Responsibilities:
Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination. Makes travel reservations using a computerized reservation system. Prints and issues tickets and refunds. Prepares conductor’s manifest and notification of seat assignments.
Responsible for the operation of the Gift Shop in the Fairbanks Depot. Duties include opening and closing of the store, setting up and putting away displays as needed; arranging merchandise to promote sales; operating cash register, using computer inventory tracking system, and credit card machine.
Provides service to the public by answering inquiries regarding the Railroad’s passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets and merchandise. Collects payment by credit card and maintains confidentiality of credit card information. Operates cash register, computer inventory tracking system, and credit card machine.
Coordinates depot activities to ensure train’s timely departure and follow-up activities in preparation for the next scheduled train.
Contributes to team effort by accomplishing related duties as needed.
Assign seats for all trains using passenger requests and department guidelines to make seating selections.