Who We Are 
At UnCruise Adventures, we work together to support and build a brand that provides an enriching adventure travel experience that inspires an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays and share air with whales. Our destinations include Alaska, Galapagos, Hawaiian Islands and Mexico’s Baja California. Every team member plays a key role in bringing the adventure to life. When you join our team, you become an important part of our uniqueness.​ 

Job Summary 
You will work closely with guests, travel agents and wholesale partners over the phone and through email to share the UnCruise Adventures small ship adventure experience. You will provide exceptional customer service while responding to inquiries, answering questions, making bookings, taking payments, etc. with the goal of bringing each conversation to a booking. Quickly developing a rapport with the caller, sharing your passion for the company and product, and utilizing appropriate information-building and closing techniques will help you to be successful. You will be working in a team environment.  

This is a full-time non-exempt position located in-person at the company’s headquarters in Seattle. This position is Tuesday – Saturday and reports to the Reservations Sales Manager. 

Essential Duties 
Answer incoming sales phone calls.  Develop a rapport with the caller while answering questions, making recommendations, and leading dialogue to a sales quote/booking 
Handle online booking inquiries; answer questions and fulfill booking requests   
Assist guest and travel partners with questions throughout the entire cruise booking cycle 
Build an understanding of our reservations system and Salesforce CRM system and create and update recordings accurately and timely 
Build /Maintain current knowledge of all destinations, vessels, onboard services, land programs and marketing initiatives 
Miscellaneous duties as assigned 

Qualifications 
Work experience in the travel sales industry and customer service arena 
BA or BS degree or equivalent work experience 
Advanced, proven sales skills. Strong understanding of developing a rapport with the caller, directing the call, and closing the sale 
Excellent communication and interpersonal skills, both oral and written, are essential 
Strong aptitude for technology and learning new systems.  Experience with Word, Excel, Outlook, Salesforce, and reservation/booking systems extremely helpful 
Outstanding organizational skills and the ability to prioritize your workload while managing multiple tasks throughout the day in a fast-paced environment 
Excellent follow through and attention to detail 

Pay and Employee Benefits 
Pay - $25.75/hour + Travel Insurance Incentive 
Cruise Benefit – Explore the world as our guests do: employees receive one complimentary cruise for two people every year, after each year of employment. 
Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options. 
401k – Employees are eligible after 1 year of employment. 
Time off – Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year and qualify for more vacation days as you gain tenure. 
Give Back to the Community – Make a difference by volunteering for non-profit and community organizations that you choose using two company-paid VTO (volunteer time off) days each year. 
Eco-Commute – Earn $10/day when you commute to work without the use of a single-occupancy motorized vehicle. You can carpool, walk, bike, take the bus, or kayak.  
Free Parking – Employees park for free at our Seattle office on days they commute by car. 

Disclaimer Statement 
This job description is intended only to describe the general nature and level of work being performed by an employee in this position.  It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as required by law.