Agent, Guest Services

Job Description

Assist with luggage & unloading as well as assist guests with delayed luggage queries.
Performs a variety of moderately difficult customer service tasks.
Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
Coordinate guest amenity requests, reservations, and special requests.
Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.
One year of experience in positions involving customer service is preferred.
Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.
Must pass a pre-employment background check that could include a credit check.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills & Abilities:
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.


6441 Interstate Circle, Anchorage, AK, 99518

Listing Closing Date

06 / 01 / 2024


Apply online.