Guest Experience Manager/Executive Assistant (Full-time, year-round, remote)

Alaska’s Boardwalk Lodge is an award-winning, top-rated, Orvis Endorsed Fishing Lodge. We treat our guests to the solitude of fishing wild Alaska, with first-class fishing guides, while enjoying gourmet food, and comfortable accommodations.

Boardwalk’s oceanfront resort features world-class saltwater fishing, freshwater fishing, and spectacular Southeast Alaska eco tours. Our service is best-in-class. We are looking for a courteous and professional guest experience manager to join our team. You will recognize and enjoy the Boardwalk difference! We aren’t like all the other outfitters.

Responsibilities:

Manage online and telephone bookings

Attend to customer needs current and new customers

Manage the incoming chats through Podium

Respond to emails

Manage room assignments and assist with daily guest schedules

Collect payments from guests

Answer inquiries and provide information clearly and efficiently

Respond to all guests’ requests, problems, and complaints

Perform other duties as requested by management

Requirements:

Exceptional customer service skills

Previous resort or hotel experience preferred

Above average communication skills

Friendly and polite

Active listener

Patient and personable

Willing to face and address sensitive and potentially volatile issues

Resourceful; able to problem solve on the fly

Organized, but not to a fault

Benefits:

Great pay

Schedule:

Monday-Friday full-time, 8am-5pm

Weekend availability

Please send your resume to [email protected]