Passenger Service Agent

Job Description

To operate a complex and comprehensive computerized reservation system to place reservations, sell tour packages, and answer inquiries. To sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities.

Examples of Duties
Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination. Makes travel reservations using a computerized reservation system. Collects payment by credit card charge. Obtains and maintains confidentiality of credit card information. Prints and issues tickets and refunds. Prepares conductor's manifest and notification of seat assignments.
Provides service to the public by answering inquiries regarding the Railroad's passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets.
Coordinates station activities to ensure train's timely departure and follow-up activities in preparation for the next scheduled train.
Responds to Internet and fax inquires and requests for brochures by mailing information to potential customers.
Assists in special promotional mailings and other projects.
Responds to requests for brochures by keying data into the system.
Contributes to team effort by accomplishing related duties as needed.
Prepares conductor's bag consisting of manifest, cash bank, tickets, etc.


High school diploma or GED is required. One year of verifiable front-line customer service experience is required. Must possess the ability to type 30 wpm. One year of experience in a fast-paced office environment is preferred. Requires skill and knowledge to operate a computerized reservation system and 10-key machine, fax, copier, and related office equipment. Must have excellent communication (including telephone etiquette) and interpersonal skills. Prior experience in the travel, tourism or hotel industry is strongly preferred. Knowledge of reservation procedures, basic accounting procedures, schedules, passenger and baggage tariffs, and tour packages is helpful. Must be able to handle money and make change under pressure. Must be people oriented. Must have effective verbal and written communications skills. Knowledge of correct punctuation, grammar, spelling, and formatting is preferred. Ability to work irregular work schedules, weekends, holidays and overtime is required.


371 W. Ship Creek Ave, Anchorage, AK, 99505

Listing Closing Date

09 / 22 / 2023


Seasonal position and if you have experience in tourism already you are highly sought after. Please make sure your resume reflects your experience.