RESPONSIBILITIES
Accompany and manage groups of escorted tour guests through each segment of their multi-day land tour.
Professionally articulate directions and information to tour members in fluent English, providing location expedites, suggestions, and recommendations for each included location as outlined on itineraries.
Work closely with driver guides, rail guides, and hotel staff to ensure seamless experiences through collaboration and regular communications.
Proactively mitigate potential service disruptions and handle various challenges and emergencies related to tour members and tour conditions (weather, road delays, service dissatisfaction, guest injury/illness, etc.)
Respond to emails, phone calls, and text messages from guests and internal colleagues in a timely manner. Provide daily structured hours of availability specific to guest inquiries.
Review manifests, reports, special requests, and rooming assignments to compare with guests’ preferences.
Accurately maintain, organize and complete all paperwork in a timely manner associated with a tour including tour reports, internal forms utilized while on tour, expense reports, etc.
Represent the organization’s core values through a professional manner, appearance, attitude, and actions.
Keep work areas organized, clean, and sanitized.

REQUIREMENTS
Work experience in hospitality-related positions may be considered in lieu of the educational requirement.
Must have a current passport. Travel is required.
Must be able to legally travel into Canada multiple times.
Must pass a pre-employment background check that could include a credit check.
Minimum age of 21 years is required to reside in company housing, where available.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills & Abilities:
Ability to lift 50 lbs./23kg.
Ability to communicate effectively and clearly before large groups of people.
Ability to problem-solve a variety of situations, utilizing given support and resources.
Organizational skills with both groups and basic accounting functions are necessary.
Ability to develop & expand knowledge of various locations, company properties, assets, and their amenities.
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS
Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
Reward for Referral Program
Experience – Of a lifetime!
Rewards & Incentives
Community Service
Employee Activities
Professional Growth