Supervisor, Guest Services

Job Description

Supervise, train, and give regular performance guidance to reporting staff.
Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
Routinely coordinates passenger activities and services.
Process daily sales and oversee accounting procedures as they relate to the guest service desk.
Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
Keep work areas organized, clean, and sanitized.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.

Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
Proficiency in the use of computer business applications.
Three (3) years of experience in positions involving customer service operations preferred.
Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
Must meet Company's clean driver eligibility requirements.
Must be able to lift 50 lbs/25 kg.
Must pass a pre-employment background check.
Minimum age of 18 years required to reside in company housing, where available.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for minimum of 8 hours per day.

Reward for Referral Program
Experience – Of a lifetime!
Rewards & Incentives
Community Service
Employee Activities
Professional Growth


3401 Lathrop St, Fairbanks, AK, 99701

Listing Closing Date

08 / 15 / 2023