Supervisor, Guest Services

Job Description

RESPONSIBILITIES
Supervises a team of Guest Service Hosts and the unit's activities and operations.
Routinely coordinates passenger activities and services.
Carries out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.

REQUIREMENTS
Current, valid driver's license, with three (3) years of clean driving record. Motor Vehicle Report (MVR) will be requested.
Must meet Company's clean driver eligibility requirements.
Must pass a pre-employment background check.
Minimum age of 18 years is required to reside in company housing, where available.
Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS
Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
Reward for Referral Program
Experience – Of a lifetime!
Rewards & Incentives
Community Service
Employee Activities
Professional Growth

Location

6441 Interstate Circle, Anchorage, AK, 99518

Listing Closing Date

08 / 15 / 2023