Visit Anchorage is hiring a Visitor Services Director. This position manages the visitor information services to Anchorage visitors, residents, and Visit Anchorage members. It maintains operations of Visitor Information Centers (VICs) including the Log Cabin, Downtown Visitor Center, Airport Domestic, Airport International, and future centers or kiosks. Supervise Visitor Services staff and volunteers, including VIC supervisor positions and those with responsibility for brochure stocking and distribution.
• Assure a weekly schedule for VIC volunteers and staff for all four VIC locations.
• Hire and train volunteers and staff, develop and maintain volunteer retention efforts.
• Develop relationships and maintain effective communication and cooperation between Visit Anchorage, the Municipality of Anchorage, Anchorage International Airport management and other entities regarding management, maintenance, and access to the VICs.
• Develop programs to increase resident and visitor traffic into VICs and increase patronage of member and other Anchorage businesses and natural attractions.
• Responsible for the development and execution of programs to increase revenue generated through Visitor Services functions and venues.
• Assist in coordinating Critter events including organizing, staffing and costume repair/cleaning.
• Maintain accurate airport badging documentation for airport volunteers and staff.
• Present service seminars and related events for Visit Anchorage members and other community groups.
• Coordinate and/or assist with Visit Anchorage events and programs, including monthly luncheons, orientations, business exchanges, annual banquet, Open House, and other events and programs.
• Plans, budgets, and reports on and initiatives aligned with Annual Plan, managing finances for relevant programs and projects.

Essential Knowledge, Skills, and Experience
• Completion of high school degree or similar vocational experience and a minimum of five (5) years’ experience in management, customer service and supervising volunteers; degree in Business Administration or similar education preferred.
• Ability to obtain an Airport Badge with U.S. Customs clearance
• Complete job responsibilities professionally and within Destinations International (DI) guidelines.
• In-depth knowledge of Visit Anchorage members, local and regional businesses, and other attractions.
• Valid Alaska driver’s license.

How to apply: Please submit resume, cover letter, and application form to Nedra at [email protected] see the complete job description at
https://www.anchorage.net/articles/post/visit-anchorage-visitor-services-director/

Please submit resume, cover letter, and application form to Nedra at [email protected] see the complete job description at https://www.anchorage.net/articles/post/visit-anchorage-visitor-services-director/