Company Background:
Alaska Channel is a reputable company with a 30-year legacy in the visitor industry. We operate a visitor information TV channel in hotels throughout Southcentral Alaska and are known for high-quality content. In addition to our TV channel, we publish and distribute the 120-page Alaska Activities Guide, the Alaska Activities Map, The Alaska Map, the Alaska.org website, and The Alaska App for iOS and Android.

Role Context:
The In-Room Visitor Channel Manager is a key role in ensuring the consistent playback of the visitor channel in guest rooms at hotels primarily in and around Anchorage. Building strong relationships with hotel staff, such as housekeeping, maintenance, and concierge, is an important aspect of the role to obtain proactive feedback and encourage referrals.
We are seeking a highly motivated individual to join our team. This part-time position with flexible hours is based in Anchorage and requires periodic travel within Southcentral, Alaska. The successful candidate will have excellent organizational and communication skills, attention to detail, and the ability to work independently.

Responsibilities:
• Manage the TV programming content changeover of the in-room visitor channel during spring (May) and fall (October), including any mid-season updates as needed. This includes formatting and prepping media files on SD cards, CF cards, iPad software and lobby screens.
• Conduct monthly checks at hotels to ensure the proper functioning of the visitor channel.
• Develop and maintain strong relationships with General Managers at hotels, promptly responding to their requests and inquiries.
• Expand lobby screen program to hotels not currently participating, including ordering hardware, tracking shipping, and coordinating installation.
• Maintain up-to-date guest service agreements and ensure they are organized for easy access.
• Monitor hotels that are not playing the visitor channel and follow up regularly.
• Coordinate channel insertion when new hotels open or when hotels change service providers.
• Troubleshoot and resolve equipment issues related to the visitor channel.
• Manage promotional tools
• Undertake a 3-day, 2-night trip to Talkeetna and Denali in early May (prior to May 10) to update summer programming.

Requirements:
• Flexibility to work an average of 20-50 hours per month, with approximately 3 weeks full-time (40 hours per week) during the last two weeks of April and the first week of May, and approximately 2 weeks full-time (40 hours per week) during the last week of September and the first week of October. These periods coincide with our seasonal program changeovers. Additional full-time weeks may occur if we have one extra update per season (usually around July or January). For the right person where full time isn’t an option, we may be able to offer support to keep this position part-time.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with hotel General Managers.
• Detail-oriented and able to maintain accurate records and documentation.
• Proficient computer skills
• Training provided to troubleshooting technology and how to resolve issues.
• Self-motivated and able to work independently with minimal supervision.
• Willingness to travel within Southcentral, Alaska periodically.
• If you are passionate about the tourism industry and thrive in a fast-paced, hands-on role, we invite you to apply for the position of In-Room Visitor Channel Manager.
Part-time
$25.00 - $30.00 per hour
Driver's License required
GED required

Please submit a resume and cover letter to [email protected]