Job Summary:

Activities Guides are professional guides committed and focused on providing unparalleled customer service and have the skill and demeanor to facilitate a safe and fun experience for our guests. Guides will be rotated through different tours throughout the cruise ship season, so every week will be a new adventure! Guides will be cross trained in leading electric mountain bike tours, lake kayaking, zodiac, sea cycling and hiking tours, as well as rotating as a safety boat driver and/or camp hand.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Conduct safe and informative, high-quality tours, which meet and exceed guest expectations

• Meet and greet guests with a professional attitude and appearance;

• Service & maintain all equipment in the best possible condition, report damage and issues to supervisor;

• Share knowledge and relevant information in a fun and entertaining manner in front of groups as large as twenty people;

• Prepare all equipment and supplies for each day’s needs;

• Participate in all required training and educational clinics;

• Attend all safety training, meetings, and clinics. Maintain current knowledge of all safety procedures;

• Work collaboratively with fellow guides and all management;

• Outfit guests in weather appropriate gear and safety equipment;

• Campfire, beverage, and snack setup at camp;

• Oversee safety of kayak guests from the safety boat and help as needed;

• Provide instructions to guests of varying skill levels on the safe use of equipment;

• Answers and addresses any guest concerns or questions;

• Cleans and organizes all equipment, vehicles, and workspaces, and maintains inspection log;

• Always demonstrate outstanding guest service and professionalism;

• Build a comprehensive knowledge base about the flora and fauna of Southeast Alaska, the history of The Mill at Ward Cove and surrounding areas;

• Work a flexible schedule;

• Performs other duties as assigned.

Required Skills/Abilities:

• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;

• Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;

• Attention to Detail: Maintaining high company standards in the upkeep of gear and equipment, presentation of the tour product and customer focus;

• Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, working across the organization at times. Must be able to find creative solutions to unique problems and employ a logical and organized thought process;

• Presentation skills: Must be able to deliver a scripted/non-scripted, entertaining, informative, safety briefing and tour presentation on a 2–3-hour tour multiple times a day to guests with varying backgrounds and skillsets;

• Successful completion of on-the-job training required;

• Must be able to work collaboratively in a team setting.

Education and Experience:

• First aid & CPR certified; lifeguarding, water rescue, kayak instruction helpful, WFR a plus.

• 1 to 2 years of previous guiding experience in an outdoor environment preferred, but not required.

• Driver’s License Preferred.

Physical Requirements:

• Able to work outdoors for long days in diverse weather conditions.

• Prolonged periods of standing and walking.

• Must be able to lift up to 75 pounds at times.