Tour Sales Representative

Job Description

Tour Sales Representatives promote and sell pier-side tickets/vouchers to cruise guests and non-cruise guests for all excursions offered by The Mill at Ward Cove. Tour Sales Representatives will ensure guests meet the required excursion requirements, confirm guests sign excursion waivers as required, announce excursion departures over the PA system, and keep accurate records of excursion inventory and departure times. The Tour Sales Representative will be knowledgeable about all excursions, shuttles, independent tour operators, and be an excellent source of information about the area.

Duties & Responsibilities:

Meet and greet guests with a professional attitude and appearance
Provide excellent customer service to all guests
Provide guests with information about all tours, shuttles, and events available to complete the sale, and upsell tour products
Efficiently use a computerized reservation system to book tours and shuttle tickets
Assist with preparing for ship arrivals, including updating daily tour sales, departure times, and ensuring that all kiosks are ready and available when guests arrive
Help with updating FareHarbor (reservation system) from pre-arrival and day of sales updates, as well as updating tour display system
Knowledge and promotion of all Ward Cove venues and retail
Prepare all equipment and supplies for each day’s needs
Participate in all required training and educational clinics
Attend all safety training, meetings, and clinics
Maintain current knowledge of all safety procedures
Work as greeters to welcome guests and conduct guest orientations
Answer and address any guest concerns or questions
Cleans and organizes all equipment and workspaces
Always demonstrate outstanding guest service and professionalism
Work a flexible schedule
Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition
Other duties as assigned
Job Qualifications:

Ability to learn, retain and communicate information about excursions to cruise ship guests for sales and upselling of tours/shuttles/events
Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner
Accuracy in the upkeep of manifests, sales reports, tour information and availability with a keen eye for detail
Must be flexible and able to produce appropriate solutions quickly, working across the organization at times
Must be able to find creative solutions to unique problems and employ a logical and organized thought process
Should possess good computer skills and be able to learn the internal booking system and accurately enter information
Be able to stand for 8 hours or more and work in a demanding environment with crowds
Previous sales experience preferred, but is not required


7559 N Tongass Hwy, Ketchikan, AK, 99901

Business Website

Listing Closing Date

04 / 30 / 2023