The sales coordinator will provide sales support, assist the Pacific NorthWest "("PNW") sales managers and internal team, and act as a point of contact between sales personnel, customers and staff. The sales coordinator is part of the overall PNW sales team

ROLE & RESPONSIBILITIES

Respond quickly and efficiently to all in-coming sales inquiries, customer requests and follow up

Manage shared inboxes, answering and disseminating emails and communications

Field calls using telephones and computerized guest registration system to book rooms, tours/transportation, activities and other travel itinerary needs for PNW properties

Continuously work to enhance the client experience by identifying opportunities for improvement in service, satisfaction levels and product offerings

Sell our properties and products to clients that do not fall under a Sales Manager; upselling when available

Coordinate and facilitate all sales contracts (travel trade, regional, weddings and affiliates)

Work closely with RevMax team to coordinate trade block, client requests and client sales reports

Responsible for administrative duties and sales support, reporting or other documentation for the sales team as requested

Provide administrative support across assigned Pursuit geographies (as needed) through effective communication with Sales Managers and internal teams

Coordinate with marketing teams, both local and B2B, to create and order collateral and SWAG

Lead holiday gift acquisition and shipping as well as annual client appreciation gifts and events

Liaise with internal Pursuit departments (Reservations, Operations, Accounting etc.) as required to solve client challenges and issues

Meet and greet travel trade and regional groups as required – traveling to our locations may be required

Organize and assist with fulfilling all familiarization tours, receptions, site inspections, and other events for travel trade and regional; in-person participation may be required

Assist with onsite support, event management, operations & day of event execution as needed

Maintain the Pursuit CRM system (Delphi.fdc and Salesforce) for the PNW Sales Team

Responsible for reconciling and balancing systems by entering actuals on a monthly, quarterly, and annual basis to ensure revenue alignment across all platforms for regional and travel trade segments

Assist and support other coordinators with the goal of creating a cohesive team environment

Support the sales operations team with any projects and or tasks that require additional support

Overall view of role:

October to May – primary focus is contracting, client responses, securing client space, reporting

May to September – support sales with onsite visits, FAM tours, meet and greets and inputting actuals

Acts as a sales support contact in the absence of Sales Managers for colleagues and clients

REQUIRED SKILLS QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in tourism/business, or equivalent in work experience preferred

The ideal candidate will possess tourism related business experience but consumer products experience would be acceptable

Ability to work independently, or in group setting

Self-motivated, detail oriented professional

Strong interpersonal skills 

Strong oral and written communication skills 

The ability to see multiple projects and tasks through to completion on a timely basis

Possesses strong administration and organization skills with a team approach on all projects

Computer literate, comfortable with Microsoft Office Suite.

Familiarity with a Property Management System and Customer Relations Management system an asset

Must be able to work some overtime and enjoy working with a team in a busy, fast-paced environment.

You are an independent worker who takes initiative, a self-starter

You are a highly detail-oriented person, who possesses strong administration and organizational skills.

You are resourceful, resilient, and adaptable with the ability to see multiple projects and tasks through to completion on a timely basis.

Critical Competencies

Must communicate clearly, both verbally and in writing, with a solid attention to detail.

Must bring a keen eye for detail, organization, safety and cleanliness to improve PNW operations

Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others

Must exhibit a real curiosity about the business for PNW and for Pursuit overall

Must ask good questions and drill down into details to improve the business

Must process information quickly and take initiative to recommend solutions to challenges

Must stay cool under pressure by being resilient, adaptable and flexible.

You enjoy working with a team in a busy, fast-paced environment. Some overtime may be required based on business levels.

This list of duties is intended to be representative of many of the tasks associated with this role.

However, Pursuit and PNW GEO’s reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

Submit Application via Link Provided