The Rooms Division Manager oversees all aspects of the Front Office, Housekeeping, and Guest Services operations to ensure an exceptional guest experience. This hands-on leader will drive team performance, maintain high service standards, and collaborate across departments to ensure efficiency, consistency, and profitability throughout the busy summer season.

Key Responsibilities

Lead and manage the Rooms Division, including Front Desk, Housekeeping, and Guest Services teams.

Ensure seamless daily operations, maintaining a strong presence on property to support staff and interact with guests.

Develop and implement service standards, policies, and procedures that align with Denali Park Village’s guest-focused culture.

Monitor guest feedback and operational performance metrics to identify and implement improvements.

Responsible for staffing, scheduling, performance management and evaluations, training, and resource planning.

Partner with Maintenance, Food & Beverage, and Retail teams to ensure a cohesive guest experience.

Oversee inventory control for linens, amenities, and housekeeping supplies.

Support revenue management by monitoring occupancy, room assignments, and rate strategies.

Uphold health, safety, and cleanliness standards in compliance with company and local regulations.

Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.  

Handle guest concerns promptly and professionally to ensure satisfaction and loyalty.

Manage payroll using company software system. 

Qualifications

3+ years of progressive leadership experience in hotel operations, preferably in Rooms Division management.

Strong understanding of front office systems (PMS), housekeeping operations, and guest service standards.

Proven ability to lead, motivate, and develop seasonal staff from diverse backgrounds.

Excellent leadership and communication skills, assisting the team with inquiries and concerns, as well as resolving production complaints. 

Must have a valid driver’s license and be able to obtain DOT certification to operate DOT regulated vehicles. 

Excellent communication, organizational, and problem-solving skills.

Flexibility to adapt in a dynamic, fast-paced seasonal environment.

Must be willing to live and work in a remote, seasonal resort community near Denali National Park.

Previous remote or seasonal resort experience preferred.