The Denali Park Village is seeking an experienced and hands‑on Operations Manager to lead day‑to‑day operations for our seasonal hospitality destination located at the entrance to Denali National Park. This is a 10‑month benefited position, with mandatory on‑site presence during the peak summer operating season (May–September).

Our operation is fully seasonal, with employees living and working on‑site during the summer months. The Operations Manager plays a critical role in ensuring safe, efficient, and exceptional guest and employee experiences in a dynamic, remote environment.

Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks—this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.

Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.

Join us for an unforgettable adventure in an extraordinary setting!

Job Responsibilities

Overall Operations Leadership

Serve as the senior on‑site operations leader during the summer season, providing direction, decision‑making, and real‑time issue resolution

Ensure seamless daily operations across all departments, with primary emphasis on lodging and guest services

Maintain strong operational rhythms during peak occupancy, group arrivals, and back‑to‑back check‑ins and departures

Promote a culture of accountability, collaboration, and guest‑focused service

Guest Focus & Experience

Champion a guest‑first culture across all departments, ensuring every interaction reflects Denali Park Village service standards

Ensure exceptional experiences for both large tour groups and independent travelers, balancing efficiency with personalized service

Oversee consistent execution of arrival, stay, and departure experiences—particularly during high‑volume check‑in and checkout periods

Act as the point of escalation for complex guest concerns, ensuring timely resolution and service recovery

Monitor guest satisfaction data, feedback trends, and tour partner input to proactively identify opportunities for improvement

Partner with department leaders to improve communication, service flow, and responsiveness during peak demands

Lodging, Housekeeping & Front Desk Oversight

Provide direct and sustained leadership oversight of housekeeping and front desk operations

Ensure room cleanliness, readiness, and inventory accuracy meet operational demands

Oversee guest flow for individual travelers and large group arrivals/departures

Support service recovery and escalation management for guest issues

Monitor guest feedback trends and implement service improvements

Group Operations & Tour Relationships

Act as a key operational contact for tour operators and group partners

Coordinate with internal teams to deliver smooth execution of group lodging, arrival timing, and departures

Foster strong, collaborative relationships with tour partners to support long‑term operational success

Anticipate and resolve operational challenges related to group volume and schedules

Seasonal Workforce Leadership

Support seasonal hiring, onboarding, training, and performance management

Provide visible leadership presence for a large on‑site workforce

Help foster a safe, respectful, and positive living and working environment

Address employee relations issues in partnership with HR and leadership teams

Food, Beverage & Retail Coordination

Provide high‑level operational coordination with food, beverage, and retail leaders to ensure alignment with guest flow and lodging operations

Support operational priorities without direct day‑to‑day ownership of outlet management

Ensure outlets are positioned to support group schedules and peak guest movement

Planning, Financial & Administrative Responsibilities

Support budgeting, labor planning, and seasonal forecasting

Monitor labor efficiency and operational performance metrics

Lead pre‑season operational readiness and post‑season wrap‑up activities

Identify opportunities to improve efficiency, communication, and guest experience

Safety, Compliance & Facilities

Ensure compliance with safety, health, and operational standards

Support emergency response readiness in a remote environment

Coordinate with facilities and maintenance teams to maintain guest areas and employee housing

Qualifications

5+ years of operations management experience in large‑scale hospitality, resorts, lodges, hotels, or seasonal operations

Demonstrated success leading housekeeping and front desk teams in high‑occupancy environments

Experience managing multi‑outlet food, beverage, and retail operations preferred

Proven ability to manage group business and work closely with tour operators or wholesale partners

Strong leadership presence, problem‑solving skills, and ability to operate effectively in a remote location

Comfortable living and working on‑site during peak season with a diverse seasonal workforce

Flexibility to work extended hours, weekends, and peak demand periods

Work Environment & Schedule

On‑site residence required during the summer season (May–September)

Employees live and work on‑site during peak operations

Shoulder and off‑season months focus on planning, preparation, hiring and administrative responsibilities, with flexibility based on operational needs