Exempt: No Grade: 3 ($18.15-$19.56) DOE plus $7/hr Premium Pay
Department: Sitka Tribal Enterprises Hours: 8:00a.m. -4:30p.m.
Reports to: Tourism Manager Effective Date: February 1, 2020
I. SUMMARY
This position supports operations of the Tribal Tours program and provides services to
visitors during Sitka’s visitor season with a focus on quality, customer service,
professionalism, and perpetuation of the Tlingit Culture and Cultural Values of the Native
Community of Sitka. Work hours vary due to fluctuating cruise ship schedules. Employees
must be able to work weekends, evenings, and assigned holidays.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
A. Supervision and Authority
Reports to the Tourism Manager and does not supervise any positions.
B. Operate Bus/Coach/Van Sightseeing Tours
• Guides will follow the scripts and tour structure set forth by Tribal Tours
• Operate large vehicles in a proficient and careful manner
• Provide aid to passengers and/or clientele who may need extra assistance
• Responsible for the safety of their passengers and or/clientele while conducting tours
• Report any accidents or vehicle damage to supervisor immediately, complete necessary
reporting paperwork
• Report any damage to vehicles that may not have been previously noticed
• Drive Shuttles as assigned
• Maintain vehicle logs and conduct vehicle pre-checks as required by law
C. Participate in visitor dock operations
• Solicit passenger sales for Shuttle and Independent Tours
• Responsible for accurate accounting of tickets and cash banks
• Promote the Naa Kahidi Dance Performances by word of mouth and flyer
distribution
• Answer visitor questions and direct to various locations
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D. Ensure Cleanliness of Tribal Tours Vehicles
• Driver is responsible for the bus interior cleanliness after each tour
• Driver may be assigned to clean bus exteriors on a rotating schedule
E. Meetings, STA Reporting and Professional Conduct
• Attend required training and staff meetings set by Sitka Tribal Enterprises
• Responsible for daily pre-trip and post-trip vehicle inspections
• Record daily work hours by accurately signing in and out
• Pick up weekly vehicle and tour assignments
• Submit completed and signed time sheets on scheduled days
• Responsible for safekeeping and return of assigned keys and uniforms
• Wear required uniform and maintain a professional appearance
• Represent Sitka Tribe of Alaska and maintain positive relations with other tribal, state,
federal and local governments, public agencies, Tribal Citizens, the public, and the
media.
• Treat STA Council, staff, Tribal Citizens, and the public in a respectful manner.
• Perform other duties as assigned.
III. MINIMUM REQUIREMENTS
A. Education
• High School diploma or GED (Preferred)
B. Experience
• Previous cash handling experience required
• Previous experience in tourism or customer service preferred.
C. Additional Requirements
• Commercial Driver License with Passenger Endorsement or ability to obtain- Paid Training available
Commercial Driver License with Passenger Endorsement prior to first day of work.
• Current certification in CPR and First Aid or ability to obtain certification in CPR and
First Aid prior to first day of work (training, if needed will be provided)
D. Knowledge, Skills and Abilities:
• Good Communication and public relation skills necessary
• Must communicate clearly, both verbally and non-verbally, to passengers, clientele, and
co-workers in a professional manner

application can be emailed to [email protected] additions supplemental application does need to be submitted with general application https://www.sitkatribe.org/documents/Supplemental_W_Pinnacle_ROI.pdf