Museum Protection & Visitor Services Manager

Job Description

What You Will Be Doing:

The Museum Protection and Visitor Services Manager manages the visitor galleries at both the Alaska State Museum in Juneau and the Sheldon Jackson Museum in Sitka. The incumbent coordinates and provides tours for school groups from all across the State, travel industry partners such as tour operators, travel writers and social media influencers, visiting scholars, and partner agencies. This position manages a unit of 4 full time staff members and 12 or more on-call, short term, volunteer and docent staff members who provide service to 70,000 visitors a year. This position will require some work on nights and weekends to cover special events in the galleries, VIP tours, rentals, and emergencies.

Mission and Culture:

The Alaska State Museums, including the Sheldon Jackson Museum in Sitka and the Alaska State Museum in Juneau, follow the core values of Collaboration, Service and Synergy to support our mission to identify, collect, preserve and exhibit Alaska's material culture. The incumbent guides this mission by ensuring the public has a first class visit to the galleries at both museums and the visiting experience is rich and educational.

Benefits of Joining Our Team:

We are a small, highly motivated and collaborative team. Working with a small team affords the opportunity to work closely with other areas of the Museum and Division to share Alaska's rich cultures, art and history with visitors from around the world. The facility schedule allows for some flexibility in choice of days off, particularly in the summer.

The Working Environment You Can Expect:

Staff work in the new, state of the art Father Andrew P. Kashevaroff State Library Archives and Museum Building in downtown Juneau, with covered parking and an in-house coffee shop. The facility is located next door to the Juneau Arts and Humanities Council and Centennial Hall, and within walking distance of the Juneau-Douglas City Museum and Sealaska Heritage Institute. Expect a fast paced, highly rewarding work environment, using the Museum's rich permanent and temporary exhibitions to educate the public through art, history, culture and science.

Who We Are Looking For:

Our ideal candidate will possess some or all of the following knowledge, skills, abilities, and experience:

Experience managing a customer service or reception desk.
Knowledge of education practices in museums and experience giving tours or speaking to groups.
Experience supervising full-time, part-time and volunteer staff.
Ability to react to and take lead role in a security or emergency situation to safeguard health and collections.

Special Note: The incumbent must possess a valid driver's license and be able to lift and drag 50 pounds in order to perform the essential functions of the position.

Minimum Qualifications
One year of experience supervising interpretive services and ensuring the safety and security of people and property in a museum, national/state/local park, historical site, or other cultural institution with a similar environment. This experience is met by service as a Museum Protection & Visitor Services Supervisor with the State of Alaska, or the equivalent elsewhere.

OR Substitution:

Two years of experience supervising employees who provide information and services to customers, tourists, or the general public. Examples of qualifying experience include, but are not limited to, working as a: supervisory lecturer or tour guide in a museum, park, historical site, or recreational area; travel agency manager; or hotel front desk manager.

OR Substitution:

Two years of experience supervising employees who provide security monitoring and response that included a high level of public interaction. This includes work such as security supervisor in an office building, casino, shopping mall, zoo, museum, park, historical site, recreational area, and so on. Experience supervising night watchmen, security guards monitoring vacant facilities or closed businesses, and similar work that lacks a high level of public interaction will not meet this requirement.

OR Substitution:

Two years of post-secondary education from an accredited college that included at least 24 semester/32 quarter hours in any combination of the following courses: history, archeology, anthropology, park and recreation management, law enforcement/police science, museum sciences, business administration, public administration, or other subject related to the management and protection of cultural resources.

EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.


395 Whittier St., Juneau, AK, 99811

Contact Info

Addison Field
[email protected]

Listing Closing Date

03 / 20 / 2023


Workplace Alaska Application Questions & Assistance Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected] Direct Link to apply: For specific information about this position, please contact the hiring manager at the following: Name: Addison Field Position: Chief Curator Email: [email protected] Fax: (907)465-2806