General Summary:
The Partnership Services Manager is the main point of contact for Travel Juneau partners and manages their accounts and services. This position facilitates participation in Travel Juneau programs, events, and activities associated with the Convention Sales, Destination Marketing, and Visitor Services departments. This position works with the President/CEO to develop new initiatives to enhance partner marketing and educational opportunities, grow and maintain Travel Juneau’s reputation throughout the destination, and provide excellent service. The ideal candidate will have successful membership sales experience.

Work schedule: Full-time, Salaried, Overtime Exempt, Eligible for Hybrid/Remote Work
Reports to: President & CEO
Salary range: $56,000 - $59,000 (DOE) This position has the opportunity to earn an annual bonus based on budget vs secured revenues.
Benefits: Optional Medical & 401(K)

Primary Responsibilities:
• Identify and solicit prospective businesses compatible with or supportive of Travel Juneau’s mission and marketing programs, and steward current partners to maintain or increase their investment
• Create and maintain partner account records via the Simpleview database; including data entry
• Manage the partnership fees and ad sales, and enrollment process; maintain and update associated materials, including brochures, forms, and subsequent printed and online partner information
• Organize and host partner events (marketing educational series, networking events, Juneau Travel Fair, etc.), leveraging the efforts of other businesses and organizations when appropriate
• Educate partners in using the CRM database for their account information
• Continually monitor the success of partnership tiers and outreach, looking for new ways to enhance value
• Prepare and publish regular online and print publications (e.g., eNews, Dining Guide)
• Suggest new and/or improved tools or content in the partnership section of TravelJuneau.com
• Coordinate with the Destination Marketing department to create the Juneau Travel Guide
• Coordinate with Finance Department for partner billing and account reconciliation

Secondary Responsibilities:
• Assist team with website copy, SEO, and partner image needs
• Serve as point person for the CRM database capability/functionality to all departments

Ongoing/As Needed:
• Act as a point of contact for visitors and calls to the Travel Juneau administrative office when Visitor Information Services staff are not available
• Provide project or program assistance to the president/CEO and department staff on an as-needed basis

Qualifications:
Required:
• Bachelor's Degree from an accredited college or university
OR
• Associate’s Degree with sales, account management, and/or closer experience
• Excellent verbal and written communication in Standard English
• Event planning, production, and management
• Working knowledge of and experience using relational databases
• Ability to lift and carry at least 35 lbs., good-humored, patient, organized, and supportive of Travel Juneau’s mission.

Preferred:
• 2-3 years experience in sales and/or membership management; experience with a destination marketing organization is a plus
• Working knowledge of the tourism industry; knowledge of the Juneau, Alaska tourism industry and businesses
• Production and email distribution of newsletters and other communications
• Experience with database management
• Working knowledge of invoice processes and software (Quickbooks)
• Graphics experience (InDesign, Adobe, Canva)
• Working knowledge of and experience using content management software

General Work Environment
Travel Juneau currently employs seven full-time staff, two part-time, and two seasonal staff; regular staff work from our administrative office located at 800 Glacier Avenue in downtown Juneau in a business/business casual office environment

All full-time regular staff participate in periodic after-hours and weekend events, often assisting each other. Travel Juneau offers a hybrid workplace as well as limited remote working opportunities.

The above information on this position description has been designed to indicate the general nature and level of work performed by employees holding this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

To apply, email 1) cover letter; 2) current resume; 3) contact info for three (3) professional references to [email protected] Position open until filled. No calls.