SUMMARY
Under the direction of the Retail Manager, assists with the management and supervision of retail staff, and the overall operations of Raven Eagle Gifts & Gallery.

JOB DUTIES:
Supervises the daily operations of the Tramway retail enterprises and staff, including opening/closing of shop facilities and space, staff weekly work scheduling and direction, in-person and telephone vendor and customer interaction, security, account maintenance and reconciliation and reporting of daily cash receipts, and computer problem resolution, involving transactions and reporting.

Determines and implements daily operating procedures; ensures staff is informed of characteristics, artists, background, etc. of art and items for sale.

Exercises supervisory authority over retail and gift shop staff at the Tramway terminal locations, including responsibility for, training, evaluation, and discipline in consultation with the Retail Manager, Director of Sales and Service, and General Manager.
Assists with strategies that contribute to product sales, profitability, and excellent customer service skills for staff.
Ability to instruct/train, evaluates, and motivates subordinate employees related to both retail sales and tram operations.
Responsible for the maintenance of a neat, safe, and efficient retail space area; ensures that sales products are properly and neatly displayed and stocked, and supplies are available for staff use.
Assist in inventory management.
Responsible for upholding and assuring staff compliance with Goldbelt’s policies and procedures; acts as liaison between front line staff and management with regard to issues directly affecting day-to-day operations; coordinates and participates in staff orientation.
Ensures all customers receive prompt service; packaging and shipping services – wraps and mails merchandise purchases on request; maintains a friendly, knowledgeable and courteous demeanor at all times.
Performs other incidental and related duties as required and assigned
Assist in maintaining the RavenEagleGifts.com website, social media sites, and the promotion of marketing campaigns through newsletters.
Be able to fill in in the absence of the retail manager as needed.

NECESSARY SKILLS AND KNOWLEDGE

Highly proficient sales and cash handling skills.
Excellent communication and customer service skills.
Ability to learn, understand, and follow oral and written instructions/direction.
Knowledge of retail operations, including practices and techniques of inventory control, transaction processing and reporting, and retail products.
Skill in operating personal computer utilizing a variety of computer software.
Skill in establishing and maintaining cooperative working relationships with other employees.
Ability to work directly with the public, providing information and assistance on a daily basis.
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
Experience and knowledge of social media outlets in a professional arena.
Good judgment and discretion when dealing with sensitive topics

MINIMUM QUALIFICATIONS (education, experience, skills)

High school diploma or equivalent.
Three (3) years of supervisory experience in retail environment, which included all retail shop activities.

PREFERRED QUALIFICATIONS (education, experience, skills)

Current CPR and first aid certificates.
Five (5) years of supervisory experience in retail environment, which includes all retail shop activities.
Associate of Arts degree in business, Bookkeeping, or closely related field.

WORKING CONDITIONS

Constant movement in/out of an aerial tramway cabin up/down an 1800 ft. elevation; constant public interaction and communication; must be able to lift/move up to 50 pounds. The Tram is a non-smoking facility with designated outside-smoking areas.