Dock Representative

Job Description

Cape Fox Tours is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This is an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. We are willing to train the right candidates so long as they have great communication skills, are self-motivated, reliable and enjoy engaging with guests from all over the world.

Duties Include:

Provide personable and friendly interaction with tour guests
Exhibit professional communication skills with cruise ship staff, partners, and guests
Possess knowledge of Company Policies and Procedures
Cheerfully share knowledge of local environment and Cultural history, practices, and today’s lifestyle
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure that the passenger’s special needs are met
Direct and assist passenger movement between cruise ships and tour busses
Collect all tickets/vouchers as the passengers’ board motor coaches
Conduct settlement transactions with cruise line representatives. These settlements must be turned in every day at the end of your shift
Assist with the distribution of promotional tour materials (brochures/rack cards)
Maintain periodic reports of passenger counts and daily sales
Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
Complete all related paperwork after each departure in an accurate, timely and consistent manner
Perform other related duties as assigned

Physical stamina to perform work duties for several hours and in outdoor weather conditions
Ability to work under pressure, handle stress and deliver professional results
Long hours and weekends may be required pending tour schedule, must be flexible
Must be able work with difficult customers/guests in a professional manner
Previous experience in tourism is desired but not required
Must have good communication skills and able to communicate information on cultural subject matter
Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.


4220 Cambria Dr., Ketchikan, AK, 99901

Contact Info

Deandra Banie
[email protected]

Listing Closing Date

04 / 15 / 2024


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